Overview
 ITIL 4 expands the scope of the world’s leading best practice framework for IT to incorporate many new ways of working, including Agile, LEAN, DevOps, and other innovative approaches. In this course you will lea the core aspects of the ITIL Framework and how to use it to improve the quality of services you deliver to your customers.
  You will lea:

 The ITIL Service Management System
 The Service Value Chain
 Continual Improvement best practices
 Key Guiding Principles
 Goveance Requirements
 Key ITIL Practices, including Incident Management 

Service Request Fulfillment  

Service Level Management

 Service Desk
 Change Control
 Continual Improvement
 And many more
 Follow on courses
 ITIL 4 Foundation is the gateway to implementing best practices for IT. In the 2nd half of 2019 a number of job-aligned ITIL Certifications will be introduced, including
 ITIL Specialist credentials
 High Velocity IT
 Drive Stakeholder Value
 Create, Deliver, and Support
 Digital and IT Strategy
 And ITIL Strategist – Direct, Plan, and Improve
 Leading to the new ITIL Managing Professional and Strategic Leader credentials
  ONLC Extra
 ONLC includes an exam voucher with our ITIL Foundation course. Students receive the voucher upon request and should use it pay for their ITIL exam at People Cert. The exam can be taken at one of their approved testing centers or online. For details visit:
 People Cert
  Course Outline
  ITIL 4 Overview
 Introduction to ITIL
 Key Concepts of ITIL
  The ITIL Framework
 The Four Dimensions of Service Management
 The ITIL Service Value System (SVS)
  The ITIL Guiding Principles
 Focus on Value
 Start Where You Are
 Progress Iteratively with Feedback
 Collaborate and Promote Visibility
 Think and Work Holistically
 Keep It Simple and Practical
 Optimize and Automate
  The ITIL Service Value System (SVS)
 Goveance
 The Service Value Chain
 Continual Improvement
  Key ITIL Practices
 Continual Improvement
 Service Level Management
 Change Control
 Incident Management
 Service Request Management
 Service Desk
 Problem Management
  Other ITIL Practices
 General Management Practices
 Service Management Practices
 Technical Management Practices