Key Topics:
The role of the supervisor: responsibilities and expectations
Differences between supervision, management, and leadership
Essential qualities and mindset of a successful supervisor
Transitioning from peer to leader
Establishing credibility and authority
Key Topics:
Principles of effective workplace communication
Active listening and assertive communication techniques
Giving and receiving feedback constructively
Conflict resolution and difficult conversations
Cross-cultural and generational communication
Key Topics:
Understanding team dynamics and stages of team development
Motivational theories (Maslow, Herzberg, McClelland)
Building trust and promoting collaboration
Delegation: what, when, and how
Recognition, coaching, and support strategies
Key Topics:
Planning and prioritization (Eisenhower Matrix, ABC method)
Managing workloads and deadlines
Setting SMART goals and expectations
Monitoring performance and accountability
Conducting effective performance appraisals
Key Topics:
Structured problem-solving methods (5 Whys, Root Cause Analysis)
Making effective decisions under pressure
Supervising in change and uncertainty
Emotional intelligence and resilience
Building a personal development and action plan
